Refund Policy

DAMAGED OR INCORRECT ORDERS — Contact support@nexvials.com with reasonable documentation so we can review and resolve legitimate issues.

LOST ORDERS — For confirmed carrier-loss situations, NEXvials will work toward a customer-friendly resolution.

UNOPENED ITEMS — Eligibility for unopened items is reviewed reasonably based on the order and condition.

OPENED, USED, OR COMPROMISED ITEMS — We do not offer general returns for items that have been opened, used, or compromised.